You:
Another Agent Merchant Processor

Type of Input:
Positive Negative Neutral

Name of Processor:


Type of Business: Select Your Type of Business Adult Products Adult Services Business Services (Marketing) Business Services (Opportunies) Computer Services / Hardware Computer Software Consumer Products (Replica Clothing & Accessories) Consumer Products (Clothing & Accessories) Dating Services (Adult Personal Ads) Dating Services (Personal Ads) Educational Services / Materials Electronics & Appliances Escrow Services Financial Advisory Services Gaming & Online Casinos Health Information Internet Services (ISP, E-mail & Web Hosting) Internet Services (Web Development) Legal Services Lotteries Organizations (Public, Political & Charitable) Personal Services (Employment) Pharmaceutical Products (Prescription Drugs) Pharmaceutical Products (Vitamins) Satellite Equipment & Systems-Svc Stock Market (Stock Software) Stock Market (Tips & Information) Tobacco / Cigars / Marijuana Seeds (All Other Legal Drugs) Travel (Agencies & Bureaus) Travel (Accommodations) Travel (Information) Travel (Timeshares) Telemarketing (Outbound)
Other:

Type of Account:
Third Party Direct Account with the Bank

Average Transaction Amount:
$

Average Monthly Volume:
$

Setup Fee:
$

Discount Rate:


Per Transaction Fee:
$.00 $.05 $.10 $.15 $.20 $.25 $.30 $.35 $.40 $.45 $.50 $.55 $.60 $.65 $.70 $.75 $.80 $.85 $.90 $.95 $1.00
Other:

Reserve:
0% 5% 10% 15%
Other: %

Length of Initial Payment Delay:
1 week 10 days 2 weeks
Other:

Payouts:
Weekly: Biweekly: Monthly:
Other:

Which cards does the processor accept?
Visa MasterCard AMEX Discover JCB Diner’s Club Carte Blasche Visa Delta Switch Solo
Other:

Did they allow charging credit cards in multi-currency?
Yes No

Which currencies did they give you the option of for settlement into your bank account?
USD Canadian Euro Pound
Other:

Did they offer an online check system?
Yes No

If so, were the rates the same as your credit card processing rates or lower?
Same Lower
Other:

Did they offer you a virtual terminal so you could enter orders manually?
Yes No

Was the back-end admin panel convenient and user friendly?
Yes No
Explain:

Did they give you access to cardholder information on your clients?
Yes No

Which platform is your website operating on?
NT Linux FreeBSD Solaris
Other:

Is the payment gateway compatible with your this operating system?
Yes No
Explain:

Which web server software do you use?
IIS Apache
Other:

Which web technology do you use?
PHP Perl/CGI ASP VBscript JSP Python

Is your web technology language supported by the payment gateway?
Yes No

Does the processor’s payment gateway company provide sample integration code?
Yes No

Was the payment gateway easy to integrate?
Yes No
Explain:

Did the processor have a technical staff, or any kind of technical assistance, to help you with integration and other technical issues?
Yes No

Do they offer a shopping cart?
Yes No
If yes, what is the name of it/them?

Was it easy to get a hold of their customer service department for miscellaneous inquries?
Yes No
Explain:

Did they even have a customer service department?
Yes No

Was their customer service helpful in assisting you with problems as they came up?
Yes No
Explain:

If you actually processed with them, did the processor pay on time?
Yes No Sometimes Most of the time

Please briefly explain the process by which they allow you to dispute chargebacks:


Does the processor give you a fair chance to dispute chargebacks?
Yes No

If so, do they honor legitimate disputes, or do they allow the bank to immediately credit the cardholder?
honor disputes immediately credit
Explain:

How many days did they give you to dispute or reply to chargebacks?
3 days 5 days 7 days 10 days
Other:

Please add any miscellaneous comments, complaints, or positive input you have regarding the credibility of this processor below.


Your Contact Info
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